Return Policy

CANADA RETURNS

Items that are on sale or promotion cannot be returned and are final sale.

Quill & Tine allows 7 days for return of regular priced merchandise for a full refund or exchange, less the cost of return shipping, starting from the day the merchandise was received by the customer. Shipping fees, if any, are not refundable.

Quill & Tine is not responsible for return shipping costs including any additional shipping fee’s such as duties, brokerage.

Items being returned must not be worn, altered, damaged or washed. Items must have their original tags and packaging. Upon receipt of returned merchandise, Quill & Tine has the right to deny refunds if the goods do not meet the return policy requirements.

All returns must be authorized by Quill & Tine. Please contact us prior to proceeding with your return by emailing info@quillandtine.com. Upon emailing us, you will be provided with a return authorization number as well as return shipping instructions. The return authorization number must be clearly written on the outside of the package being returned. If you choose to use a separate courier for the return, Quill & Tine is not responsible for the loss or delay of packages being returned and suggests using a courier service that provides a tracking number. Any returns received without a return authorization number or that do not comply with the above terms may be denied at the discretion of Quill & Tine.

UNITED STATES RETURNS

Items that are on sale or promotion cannot be returned and are final sale.

Quill & Tine allows 7 days for return of regular priced merchandise for a full refund or exchange, less the cost of return shipping, starting from the day the merchandise was received by the customer. Shipping fees, if any, are not refundable.

Quill & Tine is not responsible for return shipping costs including any additional shipping fee’s such as duties, brokerage.

Items being returned must not be worn, altered, damaged or washed. Items must have their original tags and packaging. Upon receipt of returned merchandise, Quill & Tine has the right to deny refunds if the goods do not meet the return policy requirements.

All returns must be authorized by Quill & Tine. Please contact us prior to proceeding with your return by emailing info@quillandtine.com. Upon emailing us, you will be provided with a return authorization number as well as return shipping instructions. The return authorization number must be clearly written on the outside of the package being returned. Quill & Tine is not responsible for the loss or delay of packages being returned and suggests using a courier service that provides a tracking number. Any returns received without a return authorization number or that do not comply with the above terms may be denied at the discretion of Quill & Tine.

We recommend shipping returns from the United States via the United States Postal Service. Returns shipped with other couriers than USPS may incur brokerage fees, which may be deducted from your return at the discretion of Quill & Tine.

All returned items should be declared as a ‘Return of Canadian Merchandise’ on the customs declaration. Returned items that do not have this mention on their custom declaration may not be successfully delivered to Quill & Tine and may incur additional fees, or may be refused outright.

Any returns received without a return authorization number or that do not comply with the above may be denied at the discretion of Quill & Tine.

INTERNATIONAL RETURNS

We currently do not accept returns outside Canada and the United States.